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Passengers arrive at the street level of the pier where their cruise vessel is berthed. Signs identifying the vessel are posted on pillars nearest the proper berth. Access the Customs Hall by using either of the two passenger elevators at the head of each pier, or use the escalator on the south side of the entrance area. Baggage will be received by porters and moved to the vessel.


Upon returning from the cruise, passengers will be directed to the baggage hall where baggage will have been positioned by porters. After retrieving your bags, proceed past the customs inspector for customs declaration. You may be assisted by a porter according to your preference. Returning passengers will be directed to awaiting coaches, taxis/limousines, and car parking.

Note: For Cruise NYC terminal COVID-19 protocols, please see our COVID-19 Information and Resources page.

A message from the NYC Taxi and Limousine Commission (TLC)

  • Do not let strangers direct you into a vehicle. There is a taxi stand for on demand service, and holding lot for pre-arranged trips, outside of the terminal.
  • When taking a yellow or green taxi, or pre-arranged trip, make sure you are getting in an authorized TLC-licensed vehicle. You can identify legitimate vehicles by their license plates. Look for: “T&LC” or “TAXI” under the license number on the vehicle’s front or back license plate.
  • Upon entering a yellow or green taxi, make sure the meter is switched on for a fair ride and remember to please take a receipt when exiting the taxicab. This is your right as a passenger.

Luggage Drop Off

Passengers arriving by private car should first park, and then drop off luggage on the second level for check-in. Passengers requiring parking are unable to drop off bags and then park without exiting the terminal.

Luggage Storage

There are no storage lockers for luggage at the terminal for passengers. You will need to find an alternate facility to store luggage.


Contact us for inquiries about Manhattan Cruise Terminal.

Contact us for inquiries about Brooklyn Cruise Terminal.